Fazle Rabby

  "Front office" supervisors in a hotel have vast responsibilities including but not limited to... ·          Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor. ·          Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures. ·          Maintain a positive work environment. ·          Check guests in and out of the hotel courteously and pleasantly. Use the appropriate phrases and greetings when interacting with guests. Conduct yourself in a friendly and attentive manner during all guest encounters. ·          Offer assistanc...

  Front office organogram The Hotel front office is a vital component of the establishment, requiring efficiency and teamwork. Duties and Responsibilities of Front Office Manager • Participates in the selection of front office personnel. • Trains, cross trains, and retains front office personnel in accordance with Hampton and Crown standards. • Schedule the front office staff in accordance with budget guidelines and through the direction of the GM. • Supervises workloads during shifts. • Evaluated the job performance of each front-office employees • Maintains working relationships and communicates with all departments   • Maintains master and floor-level key control • Verifies that accurate room status information is maintained and properly communicated   • Resolves guest-related problems quickly, efficiently, and courteously.   • Updates group information to include the maintenance and preparations of any group requirements and relays that inform...

Front office personnel use specific terminologies in their work.  Here is a list of some commonly used terms in the hotel industry with their meanings: American plan   – A room rate that includes meals, usually breakfast and evening meals as well as room rental in the room rate. Average Daily Rate ( ADR )  – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is Room revenue/number of rooms sold. Cashier’s report – A daily cash control report that lists cashier activity of cash and credit cards and machine totals by cashier shift. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping, and accounting. Commercial hotels – Hotels that provide short-term accommodation for traveling guests. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining p...

The front office in the hospitality industry is considered the brain of a hotel since it sends signals to all the components to start working. In the human body, the brain stores all the experiences and instructs the body to perform its functions. Similarly, the front office of a hotel contains all the essential information necessary to run the hotel. It coordinates, follows up, and ensures that the services are delivered seamlessly. The front office staff must possess excellent communication skills, empathy, and tactical thinking. As the information center of the hotel, the front office staff is responsible for providing accurate and relevant information to the guests. Therefore, you must have a thorough knowledge of the property and its recent activities, both internal and external. To be a dynamic front office staff member, you must have a pleasant personality with a can-do attitude and a helpful demeanor. Paying attention to details is also crucial in this role. There will be times...