Front office Supervisor responsibilities.

 

"Front office" supervisors in a hotel have vast responsibilities including but not limited to...

·         Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor.

·         Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.

·         Maintain a positive work environment.

·         Check guests in and out of the hotel courteously and pleasantly. Use the appropriate phrases and greetings when interacting with guests. Conduct yourself in a friendly and attentive manner during all guest encounters.

·         Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information about available services and facilities of the hotel, points of interest, and entertainment attractions, making reservations as needed.

·         Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation, and capturing reservations. Operate phone systems in, at times, a fast-paced environment.

·         Required to be knowledgeable, understanding, and adhere to the Company's Core Values and Mission Statement. Lead by example.

·         You are responsible for working safely and conscientiously and ensuring the Department staff members work safely and conscientiously. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times