Front office organogram

 

Front office organogram

The Hotel front office is a vital component of the establishment, requiring efficiency and teamwork.

Duties and Responsibilities of Front Office Manager

• Participates in the selection of front office personnel.

• Trains, cross trains, and retains front office personnel in accordance with Hampton and Crown standards.

• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM.

• Supervises workloads during shifts.

• Evaluated the job performance of each front-office employees

• Maintains working relationships and communicates with all departments

 • Maintains master and floor-level key control

• Verifies that accurate room status information is maintained and properly communicated

 • Resolves guest-related problems quickly, efficiently, and courteously.

 • Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.

• Review and complete credit limit report

 • Works within the allotted budget for the front office

• Received information from the previous shift manager and passed on additional details to the oncoming shift or manager.

 • Checks cashiers in and out and verifies banks and deposits at the end of each shift.

• Enforces all cash handling and credit policies including incoming check policies and procedures.

 • Conducts regularly scheduled meetings of front office personnel.

 • Conducts regular audits and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, Etc.

 • Uphold the hotels’ commitment to hospitality