Retail Staff Feedback Survey

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Retail Staff Feedback Survey

There are some questions you can ask as a "Owner" to find out  The "Lost Sale" (Revenue Leakage).  with the proper ans it will solve the most of the problems 



Section 1: The "Lost Sale" (Revenue Leakage)

1. What is the most common reason a customer leaves without buying anything?

2. Are there specific items customers ask for that we consistently don't have?

3. Do customers mention finding better prices elsewhere while in the store?

Section 2: Friction & Frustrations (Customer Experience)

4. What is the #1 complaint you hear during checkout or returns?

5. Which area of the store is the most confusing for customers?

6. How often does our physical stock mismatch what the website/app says?

Section 3: Competitive Insights



7. What is the one thing customers say [Competitor Name] does better than us?

8. Why do customers say they came here today instead of shopping online?

Section 4: Product & Quality

9. Which product is returned the most, and why?

10. Have you noticed any recent changes in product quality that customers are unhappy about?

Section 5: Staff Empowerment & Process

11. What is the biggest "time-waster" task that prevents you from helping customers?

12. Do you feel you have enough authority to solve a customer's problem without a manager?

13. If you owned this shop, what is the first thing you would change to increase sales?



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