5 things learnt from the "Delivering Happiness" by the late Tony Hsieh.

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 Is your culture an afterthought or your competitive advantage? 



I just finished "Delivering Happiness" by the late Tony Hsieh, and it completely shifted my perspective on what it means to build a "successful" business.

Zappos wasn't just a shoe company; it was a service company that happened to sell shoes. Here are my 5 biggest takeaways for anyone looking to lead with purpose:

1️. Culture = Brand. Your brand is just a lagging indicator of your internal culture. Focus on the people inside the building, and the world outside will notice.

2. Ditch the Scripts. Exceptional customer service comes from empowering employees to be their authentic selves, not from following a manual.

3.The "Pay to Quit" Test. Would your team stay if you offered them $2,000 to leave today? True alignment can't be bought; it has to be felt.

4. Focus on the "WOW." Whether it’s a surprise shipping upgrade or a 10-hour customer service call, look for ways to create emotional connections, not just transactions.



5. Happiness as a Business Model. When you prioritize the well-being of your employees and customers, the "bottom line" starts to take care of itself.

Tony Hsieh proved that you don't have to choose between profits and passion. You can have both.

What’s one company that has given you a "WOW" experience recently? Let’s shout them out in the comments! 






#DeliveringHappiness #CompanyCulture #Leadership #Zappos #CustomerExperience #TonyHsieh

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