Fazle Rabby

  Meeting today's needs without harming future generations while being profitable and successful is the core challenge of business sustainability. It requires a fundamental shift in how businesses operate, moving beyond a sole focus on short-term profits to consider long-term value creation for all stakeholders and the planet. Here's a breakdown of how this can be achieved: 1. Embrace the Triple Bottom Line: Instead of just focusing on profit (the traditional bottom line), consider two additional bottom lines: People (Social Equity): How the business impacts employees, customers, communities, and society as a whole (fair labor practices, ethical sourcing, community engagement, etc.). Planet (Environmental Stewardship): How the business impacts the natural environment (reducing emissions, conserving resources, minimizing waste, protecting biodiversity, etc.). Success is measured not just by financial gain, but by positive contributions across all three dimensions. ...

Telephone manner  Having a good telephone manner is essential for making a positive impression and communicating clearly. Here are the key points for a strong telephone manner: Answering the Phone Answer Promptly: Show you're attentive. Introduce Yourself and Your Company: Speak clearly. For example: How may I help you?" Be Friendly and Welcoming: Your tone should be warm and helpful, even if you're  busy. During the Call Speak Clearly and at a Good Pace: Enunciate your words, and don’t speak too fast or too slow. Listen Carefully: Focus on what the caller is saying without distractions. Use phrases like "Uhhuh" or "I see" to show you're engaged. Take Notes: Write down important details such as names, numbers, dates, and the purpose of the call to help you remember. Ask Questions: If you don’t understand something, ask for clarification. Use polite questions like: ·          "Could you please repeat that?" ·     ...